{"id":20267,"date":"2026-03-13T14:51:04","date_gmt":"2026-03-13T13:51:04","guid":{"rendered":"https:\/\/www.robox.it\/?page_id=20267"},"modified":"2026-03-23T17:18:50","modified_gmt":"2026-03-23T16:18:50","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/www.robox.it\/en\/support\/technical-support\/","title":{"rendered":"Technical support"},"content":{"rendered":"<div id='av-layout-grid-1'  class='av-layout-grid-container av-67zo-90c2d56efd4500abf932647b53eb826f entry-content-wrapper main_color av-flex-cells  avia-builder-el-0  el_before_av_textblock  avia-builder-el-first  av-cell-min-height av-cell-min-height-25  container_wrap fullsize'   data-av_minimum_height_pc='25'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kqur9h6h-db4c50dd99632ffcd9a0f8d4512af2ac\">\n.flex_cell.av-kqur9h6h-db4c50dd99632ffcd9a0f8d4512af2ac{\nvertical-align:middle;\nbackground:url(https:\/\/www.robox.it\/wp-content\/uploads\/2021\/06\/IMG_6316-scaled.jpg) 50% 50% no-repeat scroll ;\n}\n.responsive #top #wrap_all .flex_cell.av-kqur9h6h-db4c50dd99632ffcd9a0f8d4512af2ac{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-kqur9h6h-db4c50dd99632ffcd9a0f8d4512af2ac av-gridrow-cell av_one_full no_margin  avia-builder-el-1  avia-builder-el-no-sibling  content-align-middle avia-full-stretch'  ><div class='flex_cell_inner'><\/div><\/div>\n<\/div><div id='after_grid_row_1'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-20267'><div class='entry-content-wrapper clearfix'>\n<section  class='av_textblock_section av-kqupyl6u-27bc7d79e0b1fa87ff75478b7629c834 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1>Technical support<\/h1>\n<\/div><\/section>\n<section  class='av_textblock_section av-rinkz8-6cde09305a5a52db9af760a6661a48d2 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Phone:<\/strong> +39 0331 922086<br \/>\n<strong>Technical support<\/strong>: <a href=\"mailto:support@robox.it\">support@robox.it<\/a><br \/>\n<strong>Company updates and closures:<\/strong> <a href=\"https:\/\/www.robox.it\/en\/news\/\" target=\"_blank\" rel=\"noopener\">Check the news<\/a><\/p>\n<\/div><\/section>\n<div class='flex_column_table av-mmoo9q5c-592299113545806d97d99c58ca1fc214 sc-av_one_third av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mmoo9q5c-592299113545806d97d99c58ca1fc214\">\n@keyframes av_boxShadowEffect_av-mmoo9q5c-592299113545806d97d99c58ca1fc214-column {\n0%   { box-shadow:  0 0 0 0 #e2e2e2; opacity: 1; }\n100% { box-shadow:  0 0 30px 0 #e2e2e2; opacity: 1; }\n}\n.flex_column.av-mmoo9q5c-592299113545806d97d99c58ca1fc214{\nwidth:31.333333333333%;\nmargin-left:0;\nbox-shadow: 0 0 30px 0 #e2e2e2;\nborder-radius:0px 0px 0px 0px;\npadding:40px 40px 40px 40px;\n}\n#top .flex_column_table.av-equal-height-column-flextable.av-mmoo9q5c-592299113545806d97d99c58ca1fc214 .av-flex-placeholder{\nwidth:3%;\n}\n<\/style>\n<div  class='flex_column av-mmoo9q5c-592299113545806d97d99c58ca1fc214 av_one_third  avia-builder-el-4  el_after_av_textblock  el_before_av_one_third  first flex_column_table_cell av-equal-height-column av-align-top av-animated-generic pop-up shadow-not-animated  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2nkz69n-9bc6961656621ef19b64b47f3a365b36\">\n.avia-image-container.av-2nkz69n-9bc6961656621ef19b64b47f3a365b36 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-2nkz69n-9bc6961656621ef19b64b47f3a365b36 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-2nkz69n-9bc6961656621ef19b64b47f3a365b36 av-styling- avia-align-center  avia-builder-el-5  el_before_av_textblock  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-20101 avia-img-lazy-loading-not-20101 avia_image ' src=\"https:\/\/www.robox.it\/wp-content\/uploads\/assistenza-tecnica.webp\" alt='' title='assistenza-tecnica'  height=\"400\" width=\"1080\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.robox.it\/wp-content\/uploads\/assistenza-tecnica.webp 1080w, https:\/\/www.robox.it\/wp-content\/uploads\/assistenza-tecnica-300x111.webp 300w, https:\/\/www.robox.it\/wp-content\/uploads\/assistenza-tecnica-1030x381.webp 1030w, https:\/\/www.robox.it\/wp-content\/uploads\/assistenza-tecnica-768x284.webp 768w, https:\/\/www.robox.it\/wp-content\/uploads\/assistenza-tecnica-705x261.webp 705w, https:\/\/www.robox.it\/wp-content\/uploads\/assistenza-tecnica-450x167.webp 450w, https:\/\/www.robox.it\/wp-content\/uploads\/assistenza-tecnica-800x296.webp 800w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-mmnnuj6x-87d0931fdd62a8bb514d24f8c6ab5322 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>Remote support<\/h3>\n<p>With remote support, our staff will guide you step by step to resolve issues or configure your systems. Chat support is available via the <strong>Microsoft Teams<\/strong> collaboration platform, while for screen sharing we use <strong>TeamViewer<\/strong>, a service included in every <a href=\"https:\/\/www.robox.it\/en\/product\/rde-robox-development-environment\/\" target=\"_blank\" rel=\"noopener\">RDE<\/a> distribution.<\/p>\n<\/div><\/section><\/p><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mmooa4sf-f7e47c4a765ef2693511ea9172afaf48\">\n@keyframes av_boxShadowEffect_av-mmooa4sf-f7e47c4a765ef2693511ea9172afaf48-column {\n0%   { box-shadow:  0 0 0 0 #e2e2e2; opacity: 1; }\n100% { box-shadow:  0 0 30px 0 #e2e2e2; opacity: 1; }\n}\n.flex_column.av-mmooa4sf-f7e47c4a765ef2693511ea9172afaf48{\nwidth:31.333333333333%;\nmargin-left:0;\nbox-shadow: 0 0 30px 0 #e2e2e2;\nborder-radius:0px 0px 0px 0px;\npadding:40px 40px 40px 40px;\n}\n#top .flex_column_table.av-equal-height-column-flextable.av-mmooa4sf-f7e47c4a765ef2693511ea9172afaf48 .av-flex-placeholder{\nwidth:3%;\n}\n<\/style>\n<div  class='flex_column av-mmooa4sf-f7e47c4a765ef2693511ea9172afaf48 av_one_third  avia-builder-el-7  el_after_av_one_third  el_before_av_one_third  flex_column_table_cell av-equal-height-column av-align-top av-animated-generic pop-up shadow-not-animated  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-28srsm3-b3764800695bc4c41d21039d5507637e\">\n.avia-image-container.av-28srsm3-b3764800695bc4c41d21039d5507637e img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-28srsm3-b3764800695bc4c41d21039d5507637e .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-28srsm3-b3764800695bc4c41d21039d5507637e av-styling- avia-align-center  avia-builder-el-8  el_before_av_textblock  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-20177 avia-img-lazy-loading-not-20177 avia_image ' src=\"https:\/\/www.robox.it\/wp-content\/uploads\/area-cloud.webp\" alt='' title='area-cloud'  height=\"400\" width=\"1080\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.robox.it\/wp-content\/uploads\/area-cloud.webp 1080w, https:\/\/www.robox.it\/wp-content\/uploads\/area-cloud-300x111.webp 300w, https:\/\/www.robox.it\/wp-content\/uploads\/area-cloud-1030x381.webp 1030w, https:\/\/www.robox.it\/wp-content\/uploads\/area-cloud-768x284.webp 768w, https:\/\/www.robox.it\/wp-content\/uploads\/area-cloud-705x261.webp 705w, https:\/\/www.robox.it\/wp-content\/uploads\/area-cloud-450x167.webp 450w, https:\/\/www.robox.it\/wp-content\/uploads\/area-cloud-800x296.webp 800w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-mmnnw41v-952edfe7df0770afb618e2259fb19749 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>Cloud area<\/h3>\n<p>Securely exchange data and files through a dedicated Cloud area, set up for each customer.<br \/>\nAccess requires only a valid email; for long-term sharing, we recommend using a Microsoft Account, which can be registered for free at <a href=\"https:\/\/account.microsoft.com\" target=\"_blank\" rel=\"noopener\">account.microsoft.com<\/a> or  <a href=\"https:\/\/signup.live.com\/signup\" target=\"_blank\" rel=\"noopener\">signup.live.com\/signup.<\/a><\/p>\n<p><a href=\"mailto:support@robox.it\">Request information \u2192<\/a><\/p>\n<\/div><\/section><\/p><\/div>\n<div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mmooagnm-564c421dc62ef58ac75d87bfd8494aff\">\n@keyframes av_boxShadowEffect_av-mmooagnm-564c421dc62ef58ac75d87bfd8494aff-column {\n0%   { box-shadow:  0 0 0 0 #e2e2e2; opacity: 1; }\n100% { box-shadow:  0 0 30px 0 #e2e2e2; opacity: 1; }\n}\n.flex_column.av-mmooagnm-564c421dc62ef58ac75d87bfd8494aff{\nwidth:31.333333333333%;\nmargin-left:0;\nbox-shadow: 0 0 30px 0 #e2e2e2;\nborder-radius:0px 0px 0px 0px;\npadding:40px 40px 40px 40px;\n}\n#top .flex_column_table.av-equal-height-column-flextable.av-mmooagnm-564c421dc62ef58ac75d87bfd8494aff .av-flex-placeholder{\nwidth:3%;\n}\n<\/style>\n<div  class='flex_column av-mmooagnm-564c421dc62ef58ac75d87bfd8494aff av_one_third  avia-builder-el-10  el_after_av_one_third  el_before_av_section  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-top av-animated-generic pop-up shadow-not-animated  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1k4amkb-123c4a202e5c8f42249471712a96eb7f\">\n.avia-image-container.av-1k4amkb-123c4a202e5c8f42249471712a96eb7f img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-1k4amkb-123c4a202e5c8f42249471712a96eb7f .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-1k4amkb-123c4a202e5c8f42249471712a96eb7f av-styling- avia-align-center  avia-builder-el-11  el_before_av_textblock  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-20179 avia-img-lazy-loading-not-20179 avia_image ' src=\"https:\/\/www.robox.it\/wp-content\/uploads\/bug-tracker.webp\" alt='' title='bug-tracker'  height=\"400\" width=\"1080\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.robox.it\/wp-content\/uploads\/bug-tracker.webp 1080w, https:\/\/www.robox.it\/wp-content\/uploads\/bug-tracker-300x111.webp 300w, https:\/\/www.robox.it\/wp-content\/uploads\/bug-tracker-1030x381.webp 1030w, https:\/\/www.robox.it\/wp-content\/uploads\/bug-tracker-768x284.webp 768w, https:\/\/www.robox.it\/wp-content\/uploads\/bug-tracker-705x261.webp 705w, https:\/\/www.robox.it\/wp-content\/uploads\/bug-tracker-450x167.webp 450w, https:\/\/www.robox.it\/wp-content\/uploads\/bug-tracker-800x296.webp 800w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-mmnnwvmo-386d4975f12a97bd6f064dea74d8c31e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>Bug Tracker<\/h3>\n<p>For reporting software issues, feature requests, new ideas, or any other type of feedback on our software products, a dedicated Bug Tracking service is available.<\/p>\n<p><a href=\"mailto:support@robox.i\">Request access credentials \u2192<\/a><\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4a9ud7-f12858d1544572df2b077f3a99dcfcc0\">\n.avia-section.av-4a9ud7-f12858d1544572df2b077f3a99dcfcc0{\nbackground-color:#f8f8f8;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-4a9ud7-f12858d1544572df2b077f3a99dcfcc0 main_color avia-section-default avia-no-border-styling  avia-builder-el-13  el_after_av_one_third  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-20267'><div class='entry-content-wrapper clearfix'>\n<div  class='av_promobox av-kp4f3v-19bb4d073a7585047e772a9852f3df98 avia-button-yes  avia-builder-el-14  avia-builder-el-no-sibling '><div class='avia-promocontent'><h3>Didn&#8217;t find what you were looking for?<\/h3>\n<\/div><div  class='avia-button-wrap av-kp4f3v-5851f245504894ce1aef795beeae73c0-wrap avia-button-right '><a href='mailto:support@robox.it'  class='avia-button av-kp4f3v-5851f245504894ce1aef795beeae73c0 av-link-btn avia-icon_select-no avia-size-large avia-position-right avia-color-theme-color'   aria-label=\"Contact the Robox Support Team\"><span class='avia_iconbox_title' >Contact the Robox Support Team<\/span><\/a><\/div><\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":16,"featured_media":0,"parent":20247,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"%%post_title%% %%sep%% %%sitetitle%%","_seopress_titles_desc":"Assistenza tecnica Robox: supporto remoto, area cloud e bug tracker per risolvere problemi e ottimizzare l\u2019utilizzo dei sistemi di automazione.","_seopress_robots_index":"","footnotes":""},"class_list":["post-20267","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.robox.it\/en\/wp-json\/wp\/v2\/pages\/20267","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.robox.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.robox.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.robox.it\/en\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/www.robox.it\/en\/wp-json\/wp\/v2\/comments?post=20267"}],"version-history":[{"count":0,"href":"https:\/\/www.robox.it\/en\/wp-json\/wp\/v2\/pages\/20267\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.robox.it\/en\/wp-json\/wp\/v2\/pages\/20247"}],"wp:attachment":[{"href":"https:\/\/www.robox.it\/en\/wp-json\/wp\/v2\/media?parent=20267"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}